At 5020, your privacy matters. This page explains exactly what personal data we collect when you use our platform in the Philippines, why we collect it, and how it is kept safe. Please read through so you know your rights and how we honour them.
A clear breakdown of the personal data 5020 gathers, how it is used, and the legal basis for processing it under applicable Philippine law.
When you create an account on 5020, we collect the details you enter in the registration form, including your full name, date of birth, email address, and mobile number. This information is required to verify that you are eligible to play — specifically, that you are at least 21 years of age and located in the Philippines. We also collect a government-issued ID reference where required by our verification process, in compliance with applicable anti-money laundering regulations in the Philippines. The data you supply at registration is stored securely and is only accessed by authorised personnel or systems carrying out their designated functions. You are responsible for ensuring that all information provided is accurate and up to date, and you may request a correction at any time by contacting our support team at [email protected]. Providing false information at registration may result in account suspension and forfeiture of any balance, as outlined in our Terms and Conditions.
As you use 5020, we automatically collect data about your interactions with the platform, including the games and sports markets you view, bets you place, deposit and withdrawal transactions, session timestamps, and device type. This activity data is used to maintain your account history, settle bets accurately, detect unusual or potentially fraudulent behaviour, and improve the overall quality of our service for Philippine players. Usage patterns may also be reviewed to identify signs of problem gambling, which helps us fulfil our Responsible Gaming obligations. We do not sell, rent, or share this behavioural data with third-party advertisers. Technical data such as your IP address and browser type may also be logged for security auditing purposes and to prevent unauthorised account access. All usage data is retained only for as long as necessary to fulfil its stated purpose, after which it is securely deleted or anonymised in line with our data retention schedule.
All deposits and withdrawals on 5020 are processed in Philippine pesos (PHP) through approved local payment channels, and we retain records of these transactions as required by Philippine financial regulations. We collect the payment method type, transaction reference numbers, amounts, and timestamps associated with each financial operation on your account. Full payment card or account numbers are never stored directly on our systems — these are handled by our regulated payment processors, who maintain their own security and compliance obligations. Transaction records are used for account reconciliation, fraud prevention, regulatory reporting, and to assist with any disputes you may raise regarding your account balance or withdrawal status. If a transaction is flagged for review, we may request additional documentation from you before it is processed, in line with our anti-money laundering procedures. You can view your complete transaction history at any time through your account dashboard on the 5020 platform.
5020 does not sell your personal data to any third party under any circumstances. We may share limited data with trusted service providers — such as identity verification partners, payment processors, and IT infrastructure providers — strictly to enable them to perform the services they supply to us on a contracted basis. These partners are bound by data processing agreements that prohibit them from using your information for any purpose beyond what is required to fulfil their contracted role. We may also disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities in the Philippines where required by law or a valid legal order. In the event of a business transfer or restructuring, your data may be transferred to a successor entity, and you will be notified of any such change in accordance with applicable data protection law. We will never share your data for third-party marketing without your explicit, informed consent.
As a registered user of 5020 in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask for your data to be deleted where it is no longer required for a legitimate purpose. You may also request that we restrict processing of your data in certain circumstances — for example, while a dispute is being investigated — or object to specific uses of your data, such as profiling for responsible gaming assessments. To exercise any of these rights, please contact us at [email protected] with your full name and registered email address so we can verify your identity before acting on the request. We aim to respond to all data rights requests within 15 business days. Please note that some data must be retained for a minimum period to comply with financial and regulatory obligations, even if you request deletion, and we will inform you if this applies to your specific request. You may also raise a complaint with the relevant Philippine data protection authority if you feel your rights have not been adequately addressed.
5020 may update this Privacy Policy from time to time to reflect changes in our platform, applicable law, or data processing practices. When we make material changes, we will notify registered users through the platform or via the email address associated with your account before those changes take effect. The date of the most recent revision will always be noted at the bottom of this page so you can easily tell whether the policy has been updated since you last reviewed it. Your continued use of the 5020 platform after the effective date of any revised policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you should stop using the platform and contact support to arrange account closure. We encourage you to check this page periodically so you always have a clear understanding of how your data is being handled.
Our support team is here to help with any privacy-related questions. You can also check our FAQ for quick answers about how 5020 handles accounts and personal information for Philippine players.